One patient, one MRN, one built-in ledger, one live command centre — from the registration counter to the operating theatre.
Why EloHIMSHospital software for charity & trust hospitals
For trust, welfare and Zakat-funded hospitals: the welfare desk, Zakat funds, sponsors and donors run in the same system as the OPD, the wards and the ledger. Every service is posted at full rate and the subsidy is applied against a fund, so the true cost of the charity you deliver is always visible.
Every service at full rate. Every subsidy against a fund.
A trust hospital that posts discounted prices never learns what its charity costs. EloHIMS raises every bill at the full tariff and books revenue at that figure. The subsidy is then charged to whoever bore it — the Zakat fund, the general fund or a sponsor's pledge — or recorded as a hospital concession, and the patient's share is collected, all in one voucher.
Every bill line is stamped with who paid for it: the welfare band, the fund or the panel. The settlement receipt and the discharge summary show the full cost, the subsidy and the patient's share, so trustees can see what was given, department by department and fund by fund. The rest of this page follows a patient through a trust hospital, in the order your welfare staff work.
A category that follows the patient to every counter
Your trust defines its own welfare bands — paying, subsidised, free, or as many as you need. A band can take off a percentage of the bill or a fixed amount, and points at the fund that pays. With automatic cover switched on, the OPD, pharmacy, lab and inpatient counters apply the patient's band as the bill is raised, and the collect screen shows the split before the cashier presses Collect; otherwise cover is applied to the bill afterwards. Either way, nobody types in a discounted price.
No concession is given without a CNIC or B-form on the patient's file. If the same number already sits on another file with a live or pending concession, the assessment is stopped and the other MRN named — so one person cannot be helped twice under two registrations.
A welfare desk with a queue, a means test and an approval ladder
The welfare desk is the step a private hospital does not have. EloHIMS gives it its own screens and makes its decisions binding everywhere else.
A high-volume OPD, run by settings
Many trust OPDs are busy, low-fee and run as department queues rather than doctor queues. EloHIMS handles that through Queue rules: department numbering, a daily limit per clinic and free follow-ups are all settings, not development work.
Because the patient's category is already on the file, the fee counter applies it. The receipt shows the welfare cover and band, what the patient pays, which fund paid the rest, and the welfare approval reference. More in OPD queue management.
One admission, up to four sources of money
A funding plan on the admission (or the surgery booking) splits the cost across up to four sources — for example Zakat, a sponsor's pledge, the trust's general fund and the patient. The plan is approved at a welfare approval level, never by the person who wrote it. The final bill then follows it: each source pays up to its planned amount, in order, and posts its own line; the patient pays the rest. Spending beyond the plan needs a separate right. Voiding the bill restores every fund and pledge.
Each ward can hold a quota of free beds for welfare patients, shown as used / quota on the bed board. Admitting a welfare patient to a paying bed beyond the quota needs an override right, and the band still applies. The deposit asked at admission follows the patient's band: none, a share, or the full amount. See bed management.
Zakat that only goes where your rules allow
Zakat pays only for patients with a Mustahiq declaration on file. The welfare officer uploads the signed declaration (PDF or image, stored privately); only then is the patient marked eligible, and eligibility can be withdrawn with a reason. Zakat pays for clinical care only — never optical — and each fund can be limited further to the purposes your trust allows, such as consultation, inpatient care, diagnostics or medicines. A Zakat fund can be tied to its own bank account.
The counter enforces this before any money moves: Zakat is refused for a bill that breaks the rule, and the collect screen shows why before Collect. If your trust chooses to absorb such shortfalls, that share becomes a hospital concession instead of a Zakat charge. The Zakat Compliance report sets Zakat received against Zakat spent, shows the share spent within your rules, and flags each exception with its reason. Deciding who is Mustahiq and what Zakat may fund remains your trust's decision; EloHIMS records that decision and applies it.
Sponsors, donors and campaigns — without exposing patients
Donors want to know their money reached someone. Patients are entitled to privacy. EloHIMS gives donors the first without giving away the second.
An eye trust's pipeline, from village camp to glasses
An eye trust's model is a pipeline from village camps to batch cataract surgery. In EloHIMS a cataract patient moves through it on one MRN, with no paper.
The camp outcome report sets each patient's camp vision against their post-op vision, and the sponsor's camp report carries findings, medicines and outcomes. See the full clinical flow in ophthalmology EMR.
Instalments and waivers, with a reason and an approver
When a patient cannot clear the balance at discharge, the cashier sets up a payment plan — weekly, every two weeks or monthly — whose instalments must add up to what is owed. Payments are applied to the instalments in order, and an Instalments due list on Hospital Bills shows this week's and overdue ones, with the phone number to call.
A balance the trust decides to write off is waived, not deleted. A waiver needs a reason from your trust's own list and an approver — a user with the waive right, or a manager's PIN — and it posts to the ledger as a waiver, so it appears in the subsidy reports. See billing and accounting.
The numbers a board of trustees asks for
Because every bill carries its full cost and its funding, the reports need no spreadsheet work: subsidy by department, by doctor and by fund and month; cost per free patient; paying vs free patients; cost per patient; free patients by band; Zakat Compliance; an Impact Report (gifts, donors, care given below cost, patients helped, sponsored patients treated, camps and people screened); and Campaign Progress.
The trustee dashboard reads those same reports, so its figures always match them, and each card links to its report. Scheduled report packs send the monthly management, quarterly trustee and annual impact PDFs from the hospital's own email account, once per period — with a preview and a "send a test to me" first. More in reports and the command centre.
Set by your trust, not hard-coded
No two trusts run welfare the same way. These are settings your administrators change, not development requests.
A trust hospital where every concession is assessed, approved and applied the same way at every counter — and the trustees can see exactly what the charity cost, and who it reached.
Modules behind the trust workflow
See EloHIMS run your trust hospital.
Welfare desk, Zakat rules, funding plans, sponsors, donors and trustee reports — on the same system as your OPD, wards and ledger.
Charity & Trust Hospital Software FAQs
Answers to the questions hospitals ask us most.
How does EloHIMS record the cost of charity care?
Every service is billed at the full tariff and revenue is booked at that figure. The subsidy is then charged to whoever bore it — the Zakat fund, the general fund, a sponsor's pledge or a hospital concession — and the patient's share is collected, in one voucher. Each bill line carries its band and fund, so subsidy reports by department, doctor, fund and month need no spreadsheet work.
How does EloHIMS handle Zakat?
Zakat pays only for patients with a Mustahiq declaration on file; a patient is marked eligible only after the signed declaration is uploaded. Zakat pays for clinical care only, never optical, and each fund can be limited to the purposes your trust allows. Bills that break these rules are refused at the counter, and the Zakat Compliance report flags any exception. Who is Mustahiq remains your trust's decision.
Who approves a welfare concession?
Your trust sets up to three approval levels per band by concession amount — for example welfare officer, medical superintendent and committee. The assessor can never approve their own case and nobody signs twice. While approval is pending the patient stays on their current band; cover applies only after the last signature, and the approval reference prints on the receipt.
Can sponsors fund a specific patient without seeing who they are?
Yes. The sponsor board shows a case code, age band, diagnosis category, summary, amount needed and progress — never a name or MRN — and a summary that names the patient is refused. A pledge can target one case so its money reaches only that patient. Donor statements show the case code unless the patient consents.
Can one admission be paid from several funds?
Yes. A funding plan on the admission splits the cost across up to four sources — for example Zakat, a sponsor's pledge, the general fund and the patient. The plan must be approved by someone other than its author. The final bill follows it, each source posting its own line, and spending beyond the plan needs a separate right.